🧶 Refund & Returns Policy – nestjoyz 🌿

At nestjoyz, we take pride in our handcrafted crochet plants and flowers, and we want you to love your purchase! If you’re not completely satisfied, we’re here to help.

🔄 Returns & Exchanges

Our return policy lasts 30 days. If 30 days have passed since your purchase, unfortunately, we can’t offer a full refund or exchange.

To be eligible for a return:
✔ The item must be unused, in its original condition, and in the same packaging as received.
✔ Items that are damaged due to improper handling or care are not eligible for return.

❌ Non-Returnable Items:

🚫 Personalized crochet pieces
🚫 Gift cards
🚫 Items purchased on sale or clearance

If your item arrives damaged or defective, we’re happy to offer a replacement or store credit. Please contact us at [email protected] with photos of the item.

💰 Refunds

Once we receive and inspect your return, we will notify you via email about the status of your refund. If approved, the refund will be processed to your original payment method within a few days.

🔍 Haven’t Received Your Refund?

✔ Check your bank account again.
✔ Contact your credit card company—it may take time before the refund is posted.
✔ Reach out to your bank, as there could be a processing delay.
✔ If you’ve done all this and still haven’t received your refund, contact us at [email protected].

🔄 Exchanges

We only replace items if they arrive defective or damaged. If you need an exchange for the same product, email us at [email protected] and send the item to ..

🎁 Gifts

If your item was marked as a gift during purchase and sent directly to you, you’ll receive a store credit for the value of the return. Once received, we’ll send you a gift certificate.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

🚚 Shipping Returns

To return your item, mail it to: ..

📌 Important Notes:
✔ Shipping costs for returns are non-refundable. If you receive a refund, the return shipping cost will be deducted.
✔ If returning a high-value item, we recommend using trackable shipping or shipping insurance, as we cannot guarantee receipt of your returned item.

❓ Need Help?

For any questions about refunds, returns, or exchanges, feel free to reach out to us at [email protected].

✨ Thank you for supporting handmade artistry at nestjoyz! ✨